Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Privacy policy.
You are entitled to cancel your order within 2 hours without giving any reason for doing so.
We will reimburse you no later than 20 working days from the day order is cancelled. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Any of the item purchased under discounted, coupon/promotional offer or sale value, will not be applicable for return, replace, or refund.
Returning Goods
Rarely that you do not love your JEVAL products, here is our policy on returns:
1. Beyond 02 hrs of placing order, Order cancellation requests will be conditionally accepted strictly within 12 hours of placing the order if the Orders are ready but not under dispatch, shipped, or delivered, and cannot be canceled.
2. In the worst case that your merchandise arrives damaged, and you want to return this, you should email us a photo of the damaged product with the item name and order number within an hour of receiving your order. We will assess the damages from photographs shared with us and if damages are found to be appropriate, we will replace the damaged piece with the same variant for you.
3. Don’t cut off the tag and Keep the packaging and product in its original condition.
4. Please be sure that all items that are to be returned or exchanged must be unworn.
5. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing.
6. Discounted products are not eligible for return or refund. To know the return process read the point below. “How does the return/exchange process work?”
The JEVAL Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed-upon time. Usually, we process all returns within 07 working days from the day of returning goods are received. If you have any questions about your return, feel free to reach out to the JEVAL Care team at info@jeewanfragrances.com
7. The product delivered is incorrect. What should I do?
This is highly unlikely, but we always leave room for human error. In case you have received the wrong product, please initiate a request for exchange by notifying our customer care, either by call or email, along with pictures of the product and we will help you out. For such cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account.
Please note: the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product. To cancel your exchange request, you can mail us at with your order no and mail id within 24 hours of placing an exchange request. All returns are subject to the discretion of JEVAL.
For any other questions or clarifications, please reach out to the JEVAL Care team at
Email: customer.care@jeewanfragrances.com You are responsible for the cost and risk of returning the goods to us. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@jeewanfragrances.com.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care@jeewanfragrances.com with the supporting details/documents/snapshots. Once approved for exchange, we will contact you via email or phone with the relevant details to send back the defective item. The approval process usually takes up to 3-4 working days.
Gifts
Any of the item marked as a gift when purchased, will not be applicable for return, replacement or refund.
Shipping Policy
JEVAL Provides free shipping for an order with a promotional offer. For the products not under promotional offer, shipping will be charged at a fixed rate.
Most of our orders are dispatched for shipping within 3 working days from the order date. In the next 4-5 working days, our shipping partner delivers it to your doorstep.
Currently, we are accepting domestic orders only. JEVAL is committed for accurate, good condition and timely delivery considering this as JEVAL’s prime responsibility towards our customers.
In an unlikely event, if we are unable to ship your order within 4 working days of the order date, subject to the uncontrollable reasons, we shall be reaching to you informing that to cancel the unshipped part of the order. In such cases, your payment against the unshipped order part shall be refunded as in the same manner you have made the payment.
In the unlikely event, if you believe that the product is not in good condition, or if the packaging is tampered with or damaged, do not accept delivery of the goods. In such cases, mail to us the photographs of damaged/tampered packaging, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
For any items that are returned due to the premises lock or unavailability of the contact person or denial to receive good conditioned product, the return shipping cost will be charged to the customer along with the re-shipping cost. You need to raise the request to dispatch it again and need to pay the shipping charges as mentioned. In the event that re-shipping request and the shipping cost are not within 07 days, the refund or re-dispatch will not be applicable, and the sold item will be scrapped.
Note: All the items will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@jeewanfragrances.com
